Posts Tagged ‘Dell’

Dell, redeemed

January 4, 2010

Redemption is a wonderful thing, in literature as in life. Despite my rather bitchy post last evening, today Dell, or more specifically a rather great technician, redeemed the company, so I feel obligated to make note here.

It took an hour or so on the phone with India, but my new wireless printer is up and running. Thank you Amit. I asked them to give you a bonus. . .

I thought I had waited long enough to not be hanging on the bleeding edge of technology, but alas, I was mistaken. However, all is right in the world now. I’m gradually shedding cords and assorted paraphenalia. My desk is a little more orderly, me new computer is still most excellent, and my printer works. It is unfortunately not a candidate for the 12-volt conversion that lets me run my DSL modem/router without the generator, but that’s OK. I don’t print that often anyway.

The stew is simmering on the stove, and the first of two loaves of our favorite bread is on its second rise, so dinner’s not far off.

This bread recipe (as I’ve adapted it, at least) is seriously simple and fabulously superb. I don’t know if it would cook as nicely without the serious heat generated by a wood oven, but by golly it works for me. There’s something soothing abaout eating bread still warm from baking with a lot of melted butter dripping from it, and we’re doing so almost every day right now. You know the expression “make hay while the sun shines”? Well in this house, it’s “make bread while the sun isn’t shining and let the other fire go out so the house stays below 85 degrees.”

I’m committing what some would probably consider the ultimate sin tonight. I cut up most of a piece of superb round cut as thick London broil to make the stew. I found a little local farm that sells pasture-raised beef, so we’re trying some. The hamburger is flavorful, virtually no shrinkage, less than 7% fat. When I cut into this steak, I just stared. I haven’t seen beef that color in a butcher shop in years. My mouth is watering just thinking of it. I saved a little to make minestrone later this week with some home-canned tomato sauce, but most of it we’ll just inhale tonight.

OK, enough, I’m out of practice at this. Ciao.

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Dell support sucks. . .

January 3, 2010

That’s probably not totally fair, but it’s an accurate reflection of what I’m feeling at the moment. I just hung up after being transferred three times to a “printer specialist.” When I inquired of the last person if he was a “printer specialist,” he said no.

I just bought a new laptop and a new wireless printer. The laptop is fantastic, hooked up without a hitch, and even transferred my files correctly after I got smart and read the instructions instead of winging it. The wireless printer is another story. It’s very handsome, and if I ever get it totally functional, I may even like it.

I should have been warned. Dell has called at least twice wanting to send someone out to hook it up for me. My first reaction: If it’s that complicated, I probably should just send it back. If I don’t get it working correctly by Tuesday (garbage day, when I can recycle the packaging), I probably will send it back.

But for tonight, I’m stuck talking to people in India (I think, I suppose it could be Bangladesh or somewhere else in the area, I’m going on accents here), and it reminds me of when I last worked for Intel and at 7 p.m. our in-house support switched to a team in India. When I heard the technician, I usually decided that whatever it was could wait until morning. I needed correct answers, not just answers.

Here this, technical companies of the world: If you have a happy customer, they’ll spread it among a few friends. If you have an unhappy customer, they’ll tell everyone who will listen. So I’m blogging about this. I’ve e-mailed Dell tech support to see if someone will actually contact me and not just send me an automated list of suggestions. I’ll update you later.